WELU.co.uk Terms and Conditions


Terms for BETA

WELU is currently in BETA phase for public testing so some information shown might not be 100% accurate. We are working hard to get all of the UK dentists and clinic data accurate so if you spot something which you think it not correct or something which you think might be missing please get in contact with us.

We appreciate your feedback in this phase to improve WELU for everyone including customers, dentists and clinic owners. Our support team is on hand to answer your questions and help you get the most out of WELU.


Terms for WELU

WELU.co.uk is a dentist directory website that offers information about dentists and clinics such as opening hours and contact details. Furthermore users can rate both doctors and also clinics in their performance and also access ratings provided by other users.

The term “WELU” or “us” or “we” refers to the owner of the website whose registered office is WELU LIMITED, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England. Our company registration number is 9582443. The term “you” or “patient” or “customer” refers to the user or viewer of our website.

These terms and conditions apply to all services that WELU provides and will provide in the future directly and also indirectly via internet, email, telephone, personal visits and also mobile devices.

Using our homepage you confirm that you have read and understood there terms and conditions and that there is consent with these terms and the privacy policy also. We reserve the right to change these terms and conditions as and when for any reason of our sole discretion. Changes become effective immediately after posting them. Please check the terms and conditions from time to time in order to remain up to date with the changes and to be aware of most current rights and duties that you have within this business relationship.

The words "use" or "using" in this agreement, means any time an individual, directly or indirectly, with or without the aid of a machine or device, does interact with use, display, view, print or copy from the site, transmit, receive or exchange data or communicate with the Site, or in any way utilizes, benefits, takes advantage of or interacts with any function, service or feature of the site, for any purpose whatsoever. This agreement applies regardless of whether you are accessing the site via a personal computer, a mobile device or any other technology or devices now known or hereafter developed or discovered.

The content of the WELU homepage is provided to our best knowledge. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Furthermore WELU is not accountable for any content that is provides by its users or other third parties. This refers especially to links on other sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites.

In case of any doubts about legal correctness WELU starts investigation and reserves the right to delete this content with immediate effect. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. In the following part we will distinguish between two basic types of users:

  • “Patients”: End-users that rate dentists and access performance KPIs
  • “Dentists”: Professionals that display their organizations and contact data.

There are different terms and conditions for both parties. Please read them carefully.


Terms and conditions for patients

Patients have access to a database of independent ratings of performances of both dentists and clinics in the UK with the possibility to make ratings by themselves as well. A rating can be handed in by any person that finished the age of 18.

All services provided to patients are free of charge. The service is provided under the technical and economical ability of WELU. WELU tries to ensure that the process is free of failures and interruptions but cannot guarantee this 100%. WELU reserve the right to stop providing the full service or parts of it when needed. There is no right or entitlement for the patients to claim for the service at any point. This also refers to any cost occurred for the user caused by the inactivity of any parts of the service.

In case parts of the package have to be changed because of technical adaption by search engines or the cooperation with WELUs partners then WELU reserves the right to stop that part of the service with immediate effect. The patient’s access to the internet access is not part of the service provided by WELU. Hardware, software and connectivity have to be discussed with your chosen provider.

With your rating you are not allowed to harm the law or any rights of third persons. Harming someone’s right can mean for example sending personal data like email addresses, pictures or names without the knowledge of this person. It is in your own responsibility to comply with the law and that you own the content of your rating (such as pictures). WELU reserves the right not to post or to block any ratings that are against these terms and conditions. Furthermore WELU reserves the right to hide comments when we think that the language is inappropriate. Finally the responsibility for the ratings stays with you as the person providing the rating.

Using the rating service you agree that WELU processes and stores this data besides making it public on any channel used by WELU. This does not only include the services on the webpage but also on any other mobile device or on other platforms of cooperation partners of WELU. For more information please refer to our privacy policy.

The service provided by WELU is for the use of the WELU homepage and the purpose of WELU only. You are not allowed to download or copy and personal data provided. Please treat all data on this webpage as confidentially. The use of any personal data of other users will be persecuted legally by WELU. You agree that you will not distribute the content for any purpose including without limitation compiling an internal database, redistributing or reproduction of the Content in any way, or create derivative works of, decompile, adapt, translate, transmit, arrange, modify, copy, bundle, sell, sub-license, export, transfer, loan, lease, assign, share, host, publish, make available to any person or otherwise use, either directly or indirectly, the content in whole or in part, in any form or by any means whatsoever, be they physical, electronic or otherwise.

Within the WELU Community you are not allowed to send any advertising to any other user, third party or WELU itself. Advertising includes not only direct marketing like the advertising of other products that are not part of the WELU service package but also indirect marketing such as links to other webpages or surveys.

Furthermore you are not allowed to store, upload or divert any data that harms of influences computer systems or any other person in the community or WELU itself.

WELU always reserves the right to block or delete your account and your postings if you do not comply with the terms stated above. Furthermore WELU will prosecute any legal issues via contacting the police directly.

WELU disclaims any liability for any harm or legal issue caused by yourself or any third party using your account while using WELU’s services.


Terms of moderation

Rating

The rating consists of two parts: The rating of the dentist (mandatory) and the rating of the clinic (obligatory). Both are rating systems based on a total of 5 stars saying that 5 stars is a perfect treatment and 1 star is a catastrophic treatment.

The rating should be as clear as possible. Please refer to specific points that you have experienced during your visit and be as precise as possible. This helps both the other users but also the dentist him- or herself to understand, judge and to improve. Avoid using "definitive" language such as "always", "never" and don't state your opinion as fact and avoid writing in “ALL CAPS”. Please treat every criterion as a separated point. Don’t let your overall Estimation lead you to general judgements. Keep in mind that an unfavourable treatment by the dentist does not have to have a negative impact on the clinic rating for example.

Check by WELU

All ratings are checked by WELU employees in order to ensure that they are in line with these terms of moderation. There are various reasons why WELU may decide to hide your verbal rating from the public platform. This does not refer to the star-rating as this will always be processed:

  • There has not been an appointment at the doctor’s or the appointment has been taken place more than 2 years ago from the day of the rating.
  • • Multiple ratings by the same person (identified by the email address) for the same dentist within a time period of 6 months
  • Use of inappropriate language. The judgement of what is inappropriate is made by a WELU employee.
  • Ratings that are not in English language
  • Ratings that contain illegal, obscene, threatening, racist, objectionable or injurious content
  • Ratings not provided by the patient but third parties such as ratings by peers, family members or the dentists themselves: If there is any doubt about the correctness of the rating WELU reserves the right to delete it without prior notice.
  • Severe accuses and legal disputes. WELU shall not be the platform for legal discussions between patients and dentists or a forum to resolve legal grievances
  • If the post contains personal contact information such as e-mail, phone , address or any other information which could harm someone’s privacy or cause personal harm
  • Ratings done my dummy email addresses or other tools: WELU reserves the right to delete these ratings without any notice.

In case of disputes:

WELU is legally endorsed to check ratings when a dentist is claiming to analyze this. Therefore WELU reserves the right to ask for more detailed information besides the information already provided for the post. IT is necessary to say that we are not interested in any personal information about the treatment but a proof for the appointment. There is no storage of this information.

Terms and conditions for dentists

Besides the service of having access to a database of independent ratings of performances of both dentists and clinics in the UK, Dentists have the possibility to sign up as a customer at WELU as well. Doing so there are modular service packages available with different rights and duties partly free of charge and partly at a specific package cost. Terms and conditions of the other parties are invalid even though WELU did not specifically contradict.

Within the WELU community we distinguish between three types of users:

  • “Clinic owners”: Owners not having a dentist degree (GDC certificate)
  • “Principal dentists”: Principals of one or more clinics
  • “Associate dentists”: Associates of one or more clinics
  • The two categories “clinic owners” and “principal dentists” have access to the “clinic membership packages”, while “associate dentists” have access to the “associate dentist membership packages” at WELU.

Organizations can only be Organizations providing dental service to end-users (patients) such as teeth whitening. All other organizations, no matter if there are working in the dental business field, are not allowed to be registered at WELU. For registering an organization you have to be either the owner or the principal of this organization or you must have the written agreement of these two individuals that you are allowed to do so.

Registering at WELU in one of the categories stated above you confirm that you are fulfilling the requirements above. Other individuals or companies are not allowed to register. It is the duty of the registering person not to harm any laws or privacy of any third person (such as pictures). WELU checks all registrations thoroughly and has the right to deny access or delete accounts if there are doubts about misuse.


Membership

For an overview about our latest offering please check the detailed membership packages on the homepage.

Basic memberships have a contractual period of one month. The contractual period of all membership packages at a certain cost is three months and automatically renews itself at the last day of the current period until one of both parties changes this status. In case of any misuse WELU reserves the right to cancel the business relationship with immediate effect. In case of any technical issues that do not allow WELU to provide the agreed service the customers have the right to cancel the business relationship with immediate effect.

In addition to the monthly fee of there is another duty for the gold and platinum clinics:

We expect preferred treatment of patients that are proactively linked to your clinic in terms of availability of an appointment. This should be available within one week guaranteed. Furthermore the clinic gives a rebate of 10% as a one off on an additional cross-selling cosmetic treatment like teeth whitening (only in case if the patient does that in addition). This service will be asked for while signing up as a paying member.

Changes to the membership packages might happen as and when. WELU reserves the right to change this without permission of the customer in case that this is an upgrade in content and doesn’t change the amount payable by the customer. WELU will only charge the prices of the packages at the day of contractual agreement. If the cost for a specific package is increased against the agreed amount WELU sends out information to the customer. WELU reserves the right to increase the monthly charges giving a one month notice period after that written information. In case of contradiction to these changes customers have the right to cancel their membership with regards to end of the contractual period.

Payment can be done via credit card or Stripe and is collected always one month in advance. WELU sends a monthly invoice that is due immediately without any rebates or deductions. Prices are including VAT according to UK law. If payment does not arrive with 5 working days after invoice date WELU will send a last reminder and within 5 working days after the reminder WELU reserves the right to block or terminate the account immediately without any further notice.

All services provided to users of the “Basic package” are free of charge. The service for all packages provided under the technical and economical ability of WELU. WELU tries to ensure that the process is free of failures and interruptions but cannot guarantee this 100%. WELU reserve the right to stop providing the full service or parts of it when needed. There is no right or entitlement for the patients to claim for the service at any point. This also refers to any cost occurred for the user caused by the inactivity of any parts of the service. Paying customers have the right to stop their membership with immediate effect when experiencing issues that do not allow WELU to fulfill the contractual agreements.

In case parts of the package have to be changed because of technical adaption by search engines or the cooperation with WELUs partners then WELU reserves the right to stop that part of the service with immediate effect.

The customers’ access to the internet access is not part of the service provided by WELU. Hardware, software and connectivity have to be discussed with your chosen provider. It is not the duty of WELU to ensure that you have technical access to the service of WELU. WELU will not be accountable for any cost that occurs to allow the customer to access the internet.

Using the rating service you agree that WELU processes and stores this data besides making it public on any channel used by WELU. This does not only include the services on the webpage but also on any other mobile device or on other platforms of cooperation partners of WELU. The time frame for the storage and usage is unlimited. There is no right to claim deletion of any ratings or comments by the customer.

You are responsible to keep your account data up to date. Furthermore you have to define a personal password that you are not allowed to share with any third person. You have the duty to inform WELU about lost passwords or concerns about confidentiality. WELU reserves the right to ask for confirmation of any data that you provided or to block the account if there are doubts about the correctness or misuse as stated above. We are not liable for any harm caused or related to the theft or misappropriation of your user name or password, disclosure of your user name or password, or your authorization of anyone else to use your user name or password. You agree to immediately notify us if you become aware of or believe there is or may have been any unauthorized use of (or activity using) your user name or password or any other need to deactivate your user name or password due to security concerns.

With the content and information provided by you are not allowed to harm the law or any rights of third persons. Harming someone’s right can mean for example sending personal data like email addresses, pictures or names without the knowledge of this person. It is in your own responsibility to comply with the law and that you own the content or information you provide. WELU reserves the right not to post or to block any content that is against these terms and conditions. Finally the responsibility for the content stays with you as the information provider. This responsibility includes not only the content given but also the content of any pages that you link to your profile.

The service provided by WELU is for the use of the WELU homepage and the purpose of WELU only. You are not allowed to download or copy and personal data provided. Please treat all data on this webpage as confidentially. The use of any personal data of other users will be persecuted legally by WELU.

Within the WELU Community you are not allowed to store, upload or divert any data that harms of influences computer systems or any other person in the community or WELU itself.

Within the WELU Community you are not allowed to send any advertising to any other user, third party or WELU itself. Advertising includes not only direct marketing like the advertising of other products that are not part of the WELU service package but also indirect marketing such as links to other webpages or surveys.

WELU always reserves the right to block or delete your account and your postings if you do not comply with the terms stated above. Furthermore WELU will prosecute any legal issues via contacting the police directly.

WELU disclaims any liability for any harm or legal issue caused by yourself or any third party using your account while using WELU’s services. If the customer fees that his or her personal data has been misused then the burden of proof lies with the customer. Full access to the personal data saved by WELU can be granted including all data transactions.